Support

Getting help, and helping us fix it.

Most questions are faster to answer in the community, where somebody has usually hit the same share or the same file already. Bugs are better by email, with the diagnostics attached.

Ask the community

Setup questions, subtitle sources, NAS configurations, feature ideas.

Join the Vunio Discord

Report a bug

Use Settings → Report a Problem in the app. It attaches the version, build, device, system version and recent log automatically. A report without them is usually a guess on both sides.

ws.software@outlook.com

Frequently asked

Which formats does it play? Playback runs on libVLC, so the answer is broadly "the ones a system player refuses" — MKV, unusual audio codecs, subtitle formats AVFoundation does not read. If a file will not play, say so in the community with the container and codecs; that is usually enough to tell a missing feature from a broken file.
Which network shares are supported? SMB, NFS, SFTP, FTP and WebDAV. Vunio browses them itself — you do not mount the share in Finder first, and on iPhone there is nothing to mount at all.
How does subtitle search find the right file? It sends a content hash of the video alongside the title. A hash match means the subtitle was made for exactly those bytes, which survives renaming, and it outranks every other signal except language. Your language preferences are an ordered list, not a single choice.
Why does Assrt need my own token? Assrt's rate limit is counted per token, so a token shipped inside the app would put every user in one bucket and throttle all of them at once. Enter yours in Settings → Assrt; OpenSubtitles works without one.
Do my Mac and iPhone libraries sync? Not yet. Libraries, resume points and settings are per device.
Is it on the App Store? Not yet — it is in TestFlight, and it is a beta in the honest sense of the word.